Community Service Record Technician

Summary

Services as a liaison and provides vital communications between public and local law enforcement to ensure safety of citizens and police officers. Must be available to work flexible hours and schedule including nights, weekends and holidays.

Essential Duties And Responsibilities

• Serves as front desk by greeting customers, answering the telephone, directing public to proper law enforcement officials
• Enters citizen request for Police assistance into Computer Aided Dispatch (CAD) system
• Retrieves data from CAD, and Police records management system, National Crime Information Center (NCIC), and Texas Crime Information Center (TCIC) and distributes data/reports to authorized personnel
• Collects evidence, appears in court to give testimony, notarizes statements and complaints
• Processes monetary transactions and issue receipts
• Answers after hour non-emergency calls for the Water Department and dispatches assistance
• Responds to any emergencies encountered in the front lobby as needed
• Serves as a back-up with monitoring holding cells and Police Department entry ways by live video recording
• Records impounded vehicles and vehicle inventory
• Provides an updated weekly warrant list to personnel
• Performs other duties as assigned

Minimum Qualifications

• High School Diploma or GED equivalent
• Two years of experience records management

Preferred Qualifications

• Experience in law enforcement office
• Familiar with law enforcement terminology