Operations Manager

Fairfax, VA, USA Req #45
Wednesday, May 12, 2021
Omega World Travel is a full service travel company. Our goal is to be the number one resource for every aspect of travel. Our professional team is dedicated to making every travel experience an easy, secure, and successful one. Our services are wide ranging and customized to meet your needs. - Business Travel & Corporate Travel Management (SMMP certified) - Government & Military Travel - International Services - Meetings & Incentives - Convention Housing & Registration management programs - Consultation Services - Technology Solutions - Online Expertise - Fulfillment - Global Network - Leisure Travel & Cruises With 100 locations worldwide and over 420 associates/employees, Omega World Travel is a top ten, privately held U.S. travel management firm integrating technology solutions & multiple services. Omega delivers quality, savings, value AND innovation!

Operations Manager

Omega World Travel is seeking an experienced travel professional to fill an Operations Manager position at our Global Headquarters location in Fairfax, Virginia.  This position requires an extensive understanding of all areas in the travel industry and call center operations.

Essential Duties and Responsibilities:

  • Work as a part of the operations team monitoring phone dashboards, employee performance and customer service
  • Assists with new business implementations
  • Works with account management and the operations staff; ensuring all client needs are met
  • Reviews customer servicing metrics; seeking and implementing improvements and ensuring goal levels are met
  • Maintains a strong understanding of operations and client policies and processes
  • Has a strong understanding and accurately and provides direction on travel supplier rules (air, car, hotel)
  • Work with management teams to assess both agent and office performance; determine training needs 
  • Assist in the planning and implementation of new service products, programs, and initiatives 
  • Participate in the problem-solving process; assist in root cause analysis 

Qualifications

  • Thorough knowledge of travel agency operations; including operations and back office processes
  • Call center management and operations experience required; minimum 3 years
  • Excellent verbal and written communication skills
  • Working knowledge of Sabre, Apollo and Amadeus; minimum 5 years
  • Proficiency in Microsoft Word & Excel; Google Docs
  • Must be able to work in Fairfax, VA location

Omega World Travel is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

EOE of Minorities/Females/Vets/Disability/Sexual Orientation/Gender Identity.

Other details

  • Job Family Omega
  • Pay Type Salary
  • Fairfax, VA, USA