Water Country - Revenue Team Lead I

Portsmouth, NH, USA, 2300 Lafayette Road, Portsmouth, New Hampshire, United States of America Req #1497
Sunday, February 21, 2021

JOB SUMMARY:

Work outside all summer long while ensuring smooth operation of guest entry, rentals, guest services and much more!  Never be bored while working on a wicked sweet tan!

 

KEY DUTIES AND RESPONSIBILITIES:

  • Provide exceptional guest service.
  • Oversees the daily operation of a small team
  • Provides Team Members with necessary information and tools to effectively perform their duties.
  • Helps with development and facilitation of the department training programs, manuals, and procedures under the supervision of the Revenue Manager.
  • Create resolutions to situations that arise in a positive manner
  • Communicates concerns and positive feedback between management and Team Members.
  • Efficiently preform admissions tasks to best assist in training and coaching
  • Promotes a safe and clean work environment for both team members and guests
  • Inspires and motivates team members to work together and achieve success beyond expectations.
  • Work closely with the Guest Relations, Marketing, Aquatics, and Accounting departments on a daily basis.
  • Follows and enforces all park and departmental policies.
  • Any other duties as assigned for designated section.

 

SKILLS / QUALIFICATIONS / REQUIREMENTS:

  • Requires a minimum of one (1) year of supervisory experience within the hospitality industry.
  • High School Diploma or GED is required.
  • Waterpark or Amusement Park experience preferred but not required
  • Advanced computer skills are required. (Word, Excel, Outlook(email), Power Point)
  • Strong problem solving skills and excellent verbal communication skills are a must.
  • Requires excellent organizational and planning skills, with the ability to execute multiple tasks.
  • Requires the ability to make objective decisions quickly under stressful conditions.
  • Requires positive interaction with other Team Members and Guests.
  • This position requires standing, walking, bending, stooping, twisting, kneeling, lifting, and pushing.
  • Must be able to read, write, and understand the English language.
  • Must be able to read and understand printed instructions for chemical use.
  • Must be able to work a flexible schedule including nights, weekends, and holidays.
  • Ability to frequently lift, carry or move items weighing up to 50 pounds.
  • Ability to work outdoors in varying climates including exposure to direct sunlight.

Other details

  • Job Family CASH/ADMISSIONS/ARCADE
  • Pay Type Hourly
  • Employment Indicator Seasonal
  • Portsmouth, NH, USA, 2300 Lafayette Road, Portsmouth, New Hampshire, United States of America