Hub of Hope Medical Assistant Coordinator

Philadelphia, PA, USA Req #506
Monday, May 3, 2021

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THE MISSION OF PROJECT HOME

The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.

THE VALUES OF PROJECT HOME

The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary The medical assistant coordinator at the Hub of Hope has the primary responsibility to perform administrative and clinical procedures to ensure all patients seen at the Hub of Hope Medical clinic receive high quality, efficient care. Essential functions and competencies are as follows:

 

Essential Duties and Responsibilities

The Medical Assistant Coordinator is a key member of the primary care team and instrumental to its success. The primary care team includes the patient, his or her family or support system, and the patient’s personal clinician (attending physician, resident physician, nurse practitioner, physician assistant, or nurse). The primary care team may also include, if warranted, a pharmacist, mental health and/or substance abuse counselor, and/or peer specialist. The Medical Assistant is a multi-skilled member of the health care team who performs administrative and clinical procedures under the supervision of licensed health care providers. The Medical Assistant clinically assesses and triages walk-in patients or in-coming “sick” calls from patients per Hub of Hope clinic triage protocol.

Administrative Responsibilities

·         Ensure all lab and clinic supplies are ordered in a timely manner. Maintain a supply inventory.

·         Coordinator for VFAAR programs

o    Perform daily temperature monitoring of vaccine storage units

·         Update and maintain Material Safety Data Sheets (MSDS) for potentially hazardous materials

·         Maintain servicing schedules of clinical equipment as per equipment maintenance guidelines 

 

Clinical Role and Responsibilities:

·         Determine the preferred mode of communication with patient

·         Demonstrate skills required to provide care to patients.

·         Assesses needs of the patient, providing proper care to meet those needs.

·         Work effectively within a multi-disciplinary team including providers, nurses, Behavioral Health Consultants, and Community Health Workers

Performs various clinical procedures as required including but not limited to: 

·         Maintains clean and neat examination rooms

·         Prepares and maintains supplies and equipment for treatments, including sterilization

·         Prepares exam and treatment rooms with necessary equipment and instruments

·         Show patients to examination rooms and prepare them for examination and treatment

·         Interview patients to obtain medical information and take vital signs

·         Record patients' medical history, vital statistics and information such as test results in medical records.

·         Ensures all appropriate preventive care is documented in the chart and ordered if due as per protocol

·         Prepare and administer medications and vaccinations as directed by a provider

·         Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.

·         Application of dressings and bandages

·         Visual screening

·         Carrying out aseptic techniques and following universal precautions and proper OSHA standards

·         Provides patient counseling services and patient education consistent with directions of the supervising physician.

·         Performs various administrative tasks as required including but not limited to:

o    Documents and Inputs all required data into EMR and other relevant databases

o    Refill prescription medications for patients as per protocol

o    Review provider worklists for lab and imaging results and address as per protocol

o    Call patients/send letters as directed by the nurse or provider to communicate basic medical information and results

o    Obtain records of care gaps, recent hospitalizations, emergency visits from hospitals and other healthcare facilities to support the care team and facilitate appropriate follow up 

o    Assists with scheduling of appointments, tests and treatments

o    Assist patients obtain their DME prescriptions and supplies

o    Sorting/Handling mail

o    Medical Records filing/scanning/record-keeping

o    Assisting with submitting medical claim forms patient billing and bookkeeping

o    Participate in primary care team meetings for case review, quality and discussion of evidence-based chronic disease management, integrated care best practices, etc

o    Participate in Quality and Risk Management Committee as designated.

o    Develop and maintain activities to achieve Patient Centered Medical Home as required.

o     Performs other duties as assigned

 

Minimum Qualifications

CERTIFICATE/LICENSE-

·         Graduation from a Medical Assisting training program.

·         A high school diploma or GED.

·         Proficiency in Microsoft Office, Excel, internet.

Preferred Qualifications

·         CPR and First Aid certification preferred.

·         At least 2 years of experience as Medical Assistant

·         Certified Medical Assistant (needs to complete certification within 90 days of employment)

·         Management experience in a clinical environment.

·         Knowledge of VFAAR and VFC programs

 

Project HOME is an Equal Opportunity Employer

 

 

The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.  Join us!  Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA