Case Aide

Philadelphia, PA, USA Req #504
Monday, May 3, 2021

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THE MISSION OF PROJECT HOME

The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.

THE VALUES OF PROJECT HOME

The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary The Case Aide (CA) WILL support residents in achieving their goals that promote resilience, recovery, wellness, and successful community living.  CA will assist in the development of a culture of recovery and peer support, in which Project HOME alumni and residents are encouraged to build and strengthen relationships with their peers and maximize their use of community resources. The CA will work together with residential staff to support residents in achieving their goals, through the use of peer support, role modeling, connecting with and using community resources, assisting to build new competencies and other similar activities.

Essential Duties and Responsibilities

Reception

  • Meet and greet visitors, residents, and other staff and co-workers in a professional and welcoming manner.
  • Allow access to staff, residents, guests, and identified delivery people only
  • Assure that guests present id and are signed in and out of the visitor’s log.
  • Log in deliveries and donations including the person delivering and contact info.
  • Communicate all donations to program manager.
  • Be present at the front desk office at all times except when doing rounds and/or handling emergencies, or other duties assigned by supervisor
  • Responsible for housekeeping tasks and duties including regular wipe down, and disinfecting of high touch areas on 1st floor throughout shift.
  • Log & report any unusual activity
  • Participate in Shift Change with person taking over your shift to share information
  • Receive and sort mail and place in appropriate staff mailboxes.
  • Complete a brief summary of events occurring during the shift in the logbook

 

Safety and security

  • Check all exterior doors to make sure they are locked and secured. Check all doors and windows on 1st floor to make sure they are locked and secure
  • Make hourly rounds throughout the building
  • In emergency situations follow security procedures in manual and notify the appropriate personnel
  • Monitor cameras throughout the shift to ensure safety of residents and the building, noting anything of importance in the logbook including the time.
  • Work with young adults and supports through crises, assessing the situation and making needed plans/interventions.  Document incidents in the incident system

 

Communication

  • Intentionally maintaining open dialogue and verbal/written communication to eliminate chaos, confusion, and misunderstanding.
  • Striving to put others at ease and communicate in ways they can understand.
  • Answer incoming calls, take accurate messages, and transfer calls as necessary
  • Check and respond to email regularly during shift
  • Assist with general administrative duties, such as faxing, copying, mailing, etc.
  • Meet regularly with supervisor to provide updates and to seek feedback, participate in group supervision 

 

Promote Trauma Informed Resilient Community

  • Meet with residents and their support teams to assist residents in developing goal plans.
  • Observing confidentiality, privacy, and dignity of each resident.
  • Complete assessments and maintain ongoing progress notes for residents
  • Accompany residents to appointments when needed
  • Assist residents in acclimating to new housing/neighborhood
  • Assist residents in taking an active role in their own wellness by helping them implement new habits that promote independent living, health, and wellness.
  • Use one’s own experience of trauma recovery and resiliency as a model for residents without directing residents’ recovery experience.
  • Respectfully engage persons in their wellness journey in a way that recognizes every person’s trauma recovery process is unique. Support them in identifying strengths, existing supports, and community resources.
  • Attend required trainings and continuing education courses as recommended by supervisor.

Minimum Qualifications

EDUCATIONAL REQUIREMENTS: Ability to read and write English.   GED or high school diploma required. Able to document work accurately and utilize a computer for email, calendar, and documentation.

 

EXPERIENCE REQUIREMENTS:        

  • Experience working in behavioral health preferred.
  • Experience serving LGBTQ+ youth or young adults preferred.
  • Peer Specialist Certification is strongly preferred.
  • Bilingual (Spanish) a plus.
  • Ability to establish trusting relationship with peers and model community integration and independence.
  • Commitment to building a safe, supportive, and inclusive LGBTQIA+ friendly community for people to explore their emerging adulthood identities.
  • Actively engaged in one’s community (outside of one’s residence/program), familiar and comfortable with accessing community resources. 
  • Basic computer skills, including Microsoft Work and Microsoft Outlook.
  • Valid Driver’s license strongly preferred.
  • Experience working with Harm Reduction preferred.

 

Project HOME is an Equal Opportunity Employer

 

 

 


The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.  Join us!  Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA