Employee Relations Specialist

Philadelphia, PA, USA Req #458
Monday, May 3, 2021


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.



The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary: Employee Relations Specialists perform a variety of duties to promote employee welfare, such as resolving human relations problems and promoting employee health and well-being.  They interview workers and discuss personnel, human relations, and work-related problems that adversely affect morale, health, and productivity.  This position is focused on the resolution of employee issues, HR communication, staff satisfaction and other related HR initiatives.  This person also evaluates and resolves human relations, labor relations, and work-related problems, and meets with management to determine appropriate action. 

Project HOME is a twenty-four-hour organization and this position may require non-traditional hours and availability.


Essential Duties and Responsibilities

·       Consult and effectively manage a range of queries from staff and mangers in relation to terms     and conditions and HR policies and practice.

·       Performs investigations and handles employee complaints and grievances.

·       Researches and explains laws and legal affairs concerning employment to managers,   supervisors, and employees.

·       Advises and trains managers and supervisors in best employee relations practices and   strategies for managing supervisor problems and employee grievances. Develops further   training as needed.

·       Collaborates with legal counsel and departments in the preparation for and participation in     negotiations or investigations.

·       Conducts exit interviews for departing employees to ensure that the valid reasons are captured   through the process. Summarizes and reports results of surveys, makes recommendations for   actions to improve employee relations and well-being.

·       Attend unemployment hearings as needed.

·       Review and approve end to end corrective action and performance management documents up   to and including termination.

·       Uses surveys, interviews, and other studies to conduct research regarding human resource   policies, compensation, and other employment issues.

·       After analyzing relevant information, makes recommendations on changes in an effort to support   employee relations and diversity, equity and inclusion efforts.

·       Performs other related duties as assigned.



·       Knowledge of human resources administration principles and practices

·       Thorough understanding of dispute resolution and compensation administration.

·       Knowledge of federal and state employment laws and regulations, and public sector employment policies and procedures including FMLA, ADA, etc.

·       Knowledge of compensation administration principles and procedures.

·       Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations,  ordinances, and policies.

·       Proven experience promoting best practices in diversity and inclusion.

·       Excellent oral and written communication skills.

·      Strong skills in MS Office suite, e.g. Word, Excel, Share point,  Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations. 


·      Bachelor’s degree in Employee Relations, Human Resources or related field required.

·      Four years of professional human resource administration, including two years in employee relations


·     SHRM-CP or SHRM-SCP preferred



·    Prolonged periods sitting at a desk and working on a computer.


Other details

  • Job Family Mandatory Reporter
  • Pay Type Salary
  • Philadelphia, PA, USA