Hub of Hope Receptionist

Philadelphia, PA, USA Req #531
Tuesday, June 8, 2021


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THE MISSION OF PROJECT HOME

The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.

 

THE VALUES OF PROJECT HOME

The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary: The Hub of Hope Receptionist acts as the primary point person for directing individuals to the various services offered in the Hub. The Receptionist acts as a team lead in monitoring the safety and security of participants, staff, and volunteers by actively observing who is coming in and out of the space and staying in direct communication with staff throughout the building.

Essential Duties and Responsibilities

  • Welcome and support all individuals who come into the Hub, and uphold a standard of a clean, safe, and respectful environment 
  • Maintain situational awareness at all times to prevent or quickly respond to incidents or crises that may occur, ensuring a safe environment for all 
  • Become well-acquainted with Hub participants to better serve each individual  
  • Orient participants to services offered onsite, answer questions, and direct the flow of participants to various services  
  • Keep an electronic record of individuals using services 
  • Answer incoming calls, transfer calls as necessary, and take messages 
  • Monitor participants’ usage of phones at the Reception Desk 
  • Accept and distribute donations and deliveries to appropriate departments, and provide donation receipts as necessary 
  • Review log book at the beginning of each shift, update as necessary during shift to keep communication flow between staff, and include a brief summary of the shifts happenings before clocking out  
  • Communicate directly with relief staff during shift overlap period to ensure a seamless transition between shifts 
  • Review camera monitors at Reception Desk for security purposes on a regular basis throughout shift, and notify appropriate personnel if concerns arise  
  • Participate in weekly staff meetings 
  • Other duties as assigned 

 

Minimum Qualifications

  • 2-3 years of experience performing clerical duties in a social services setting
  • Strong computer skills
  • Working knowledge of the Philadelphia homeless provider network and social services system
  • Working knowledge of the drug and alcohol treatment system and/or the behavioral health system
  • Ability to build relationships with people from diverse backgrounds
  • Excellent listening, communication, collaboration and teamwork skills
  • Ability to deal with resistance effectively

 

Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.

Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA