Employment Services Benefits Counselor
THE MISSION OF PROJECT HOME
The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.
Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.
Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.
Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.
THE VALUES OF PROJECT HOME
The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.
We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.
We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.
We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.
We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.
Job Summary: The Benefits Access Specialist helps Philadelphians apply for public benefits. Project HOME is a City of Philadelphia BenePhilly partner site. The position is currently working 100% remotely during COVID, and will return to mobile, in-person services as the public health crisis resolves. The BAS works with residents living at Project HOME and members of the wider Philadelphia community.
Essential Duties and Responsibilities
· The primary responsibility of the Benefits Access Specialist (BAS) is to provide public benefits education and one-on-one assistance to help people who are experiencing homeless and/or living on low incomes apply for public benefits through a mix of in-person and telephone consultations.
· BAS will also maintain confidential files for paperwork associated with applications and enter application data into multiple city database systems
· Ideal candidate is a results-driven, articulate, energetic and friendly individual who is committed to assisting residents at Project HOME and in the surrounding community to apply for and receive all public benefits they are eligible to receive.
• Prior non-profit, social service, and/or call center experience preferred
• Outstanding communication skills (listening, needs assessment, empathy) and enthusiasm
• Superb attention to detail
• Strong working knowledge of public benefits and associated available resources within Philadelphia
• Strong computer skills including MS Office
• Ability to work independently and as a positive team member in a fast-paced environment
• College degree strongly preferred
Project HOME is an Equal Opportunity Employer
- Pay Type Hourly
- Philadelphia, PA, USA