St. Columba's Residential Services Coordinator

Philadelphia, PA, USA Req #526
Tuesday, June 8, 2021


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.


Job Summary: Residential Service Coordinator

St. Columba is a low demand safe haven residence that serves 40 men who are living with mental illness and have experienced chronic street homelessness. Residents may also be facing substance use and/or health issues. This position provides support and an array of services to promote wellness, recovery, and community inclusion.  The primary responsibility of the Residential Service Coordinator is to provide collaborative planning, support and follow through with residents within the framework of person-first best practices, and act as an advocate within the Saint Columba team and outside service providers as appropriate. The Resident Services Coordinator will work with residents to identify their natural recovery supports and provide linkages to additional services in order to effectively transition to the outside community and support residents in reaching their goals for more permanent housing options.  Activities include assisting residents with meeting goals related to obtaining housing, entitlement assistance, money and medication management, training in interpersonal skills and conflict resolution, and accessing health and behavioral health services.  Schedule: Monday through Friday, some evenings or weekend shifts; on-call rotation with other staff.

Essential Duties and Responsibilities


·       Work with new residents to complete the initial intake and initial service plan. Provide residents with program orientation and materials to ensure successful transition from the streets. 


·       Provide case management services to assigned residents, including but not limited to identifying needs and establishing goals and objectives using a person-centered approach. Assist residents with learning or improving skills to complete activities of daily living (scheduling and attending appointments, attending programs, recreational activities, personal hygiene, laundry, budgeting, cleanliness of personal space and adherence to house rules). 


·       Along with the residents, gather histories and assessments to design and implement individual plans in the areas of recovery, housing, health and behavioral health care, medication, money management, education, and income which encompass short and long-term goals, action plans and means for evaluation and revision as outlined by documentation standards.


·       Acquire, maintain and display a comprehensive knowledge of mental, physical, emotional, social, medical, income and education status.


·       Provide medication monitoring as scheduled and maintain up to date medication charts and boxes for assigned residents.


·       Recognize and work with residents to manage crisis situations effectively. Utilize de-escalation skills; create an atmosphere of safety and accountability. Follow up as necessary with mental health, medical and/or treatment providers to connect residents to appropriate levels of care. Report and respond to incidents in a timely and appropriate manner.


·       Collaborate with residents and other supports to create appropriate discharge plans. Connect discharged residents to Alumni Services.



·       Assist with referrals to community-based services:  Assist residents with completing housing applications and gathering required documentation for the applications. Ensure resident mainstream benefits and resources are coordinated by working in partnership with PHOME’s employment services, BenePhilly and other agencies such as DPW, SSA and Unemployment Compensation.  Assist residents in obtaining identification (birth certificates, photos ids, etc.)


·       Refer residents as appropriate for employment and education services including but not limited to PHOME’s Employment Services, the Honickman Learning Center (Adult Education) and partner with departments associated with resident employment and education goals.


·       Assist residents with coordination of supports including referrals, linkage meetings and advocacy in the following areas: addiction, housing, employment, education, medical, behavioral health (including MAT), TCM/ICM/peer services as needed and natural supports. Meet with staff and other treatment professionals as needed for consults and ongoing care, serving as an advocate for residents’ best interests.



·       In conjunction with the STC team, develop, plan and co-facilitate recovery groups, house meetings and recreational activities for residents to support community building and develop recovery capital. 


·       Attend program meetings, team meetings, concurrent reviews, and other meetings as assigned. Participate in trainings and other educational opportunities as appropriate and required.


·       Alternate on-call responsibilities with other staff.



·       Maintain ETO records and reports as required, in a timely and thorough manner including progress notes, assessments, quarterly goal plans and discharges. Ensure that all required documentation meets agency and contract agency standards. Assist as appropriate in reports and other documentation requirements.


·       Assist in the collection and documentation of Program Fees. 


·       Demonstrate ability to work independently in the community by managing time and daily schedule, making decisions with residents in the field and acting on them as needed, adjusting schedule based on emergencies and/or priorities, meeting daily and monthly productivity requirements.


·       Meet as scheduled for supervision with the Sr. Program Manager.


Communicate effectively in a respectful, culturally sensitive and timely fashion. Develop and maintain cooperative working relationships with others. Encourage an open expression of ideas and opinions.

Minimum Qualifications

·       High School Diploma/GED/Certified Peer Specialist certification with 2 years experience working with individuals experiencing homelessness, mental illness and/or substance use. Associate’s degree with 1 year of experience; or Bachelor’s Degree.

·       Experience providing supportive services in a social service setting.

·       Excellent verbal and written communication, organizational and interpersonal skills

·       Experience working with teams.

·       Exhibits strong computer/technology literacy

·       Valid PA Driver’s License

Preferred Qualification

·       Knowledge of available resources, treatment services and housing options including eligibility criteria and the coordinated entry process

·       Residential and/or outreach experience

·       Experience with Trauma Informed Practice, Motivational Interviewing, Critical Time Intervention, Stages of Change or other evidence-based practices.


Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.


Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.


Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA