Support Staff

Philadelphia, PA, USA Req #528
Tuesday, June 8, 2021


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary: On-Call Support Staff - The chief responsibility of On-Call Support Staff is to provide for the safety of the residents and building. Duties include making hourly rounds and recording events in the log, handling emergencies, monitoring medications, performing light housekeeping duties as needed, assisting residents with activities for daily living, keeping informed of resident’s weekly progress, assisting in preparing and/or serving meals, and other administrative tasks as assigned.  Shifts are open at three Project HOME sites which all serve people who have a history of homelessness and mental illness:  St. Columba Safe Haven (men); Women of Change Safe Haven (women); and Kairos House (both men and women). The on-call Support Staff may be called for shifts as needed/available for daily evening shifts (4p to midnight); daily overnight shifts (midnite to 8am); and/or weekend shift (8am-4p) Sat/Sun.



Essential Duties and Responsibilities

General duties include:

·       Conduct hourly rounds, including checking on the safety and security of residents, and that the building is secure and monitors are working properly. 

·       Document hourly rounds in the log book, reporting any activity of note or critical incidents.

·       Monitor front and/or back door access, and general safety of residents in outdoor spaces, (courtyards, steps, etc.)

·       Manage crisis situations.  Become familiar with emergency/crisis procedures.  Contact emergency services and on-call staff in case of resident emergency or property emergency (flood, fire).

·       Advise and remind residents of morning appointments, including waking residents up as needed.

·       Establish and maintain healthy relationships with residents, including interacting with residents who are up and in common areas at night.

·       Identify maintenance issues and submit a work order as appropriate and contact maintenance/property staff if emergency repair.

·       Attend staff meetings as scheduled.

·       Attend required trainings as scheduled.


Specific duties for include:

·       Kitchen Support Activities:

o   Maintain cleanliness of kitchen (wash any remaining dishes, empty trash as needed, cleaning projects per instructions from kitchen coordinator).

o   Assist shift partner in preparation for dinner (set out dishes, napkins and utensils; heat up food; other prep activities per menu and instructions from kitchen coordinator).

o   Document tasks on kitchen log when complete.


·       Medication Monitoring and Medication Room Management: 

o   Prepare medication room station (filling water container before medication monitoring, refilling supply of cups, gloves, forms, pens; wiping down table, etc.)

o   Assist residents to comply with taking their prescribed medications per medication monitoring policy and protocols. (Can be jointly conducted with shift partner as appropriate)

o   Review medication supply for each resident (including overflow bin) and create list of medications to be called into the pharmacy for any needing to be refilled. 

o   Organize medication logs in weekly binders.  Xerox and maintain supply of medication signature logs for use with medication monitoring.


Minimum Qualifications

·       A high school diploma (or equivalent)

·       Excellent documentation and organization skills

·       Able to engage persons in conversations to develop rapport and foster residents’ self-esteem and dignity.

·       Ability to work well on a team

·       Ability to appropriately manage crisis situations

·       Other tasks as needed/assigned

·       ServSafe Certification - Certification must be obtained within 90 days of hire/start date. Must be maintained at all times, which requires re-certification every 5 years (Project HOME will pay for certification and re-certification).

Preferred Qualifications

·       Experience working with persons with substance abuse, mental health issues and/or homelessness


Project HOME is an Equal Opportunity Employer

Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA