Assistant Program Manager

Philadelphia, PA, USA Req #519
Friday, September 10, 2021


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary The Assistant Program Manager is part of a leadership team charged with the development and implementation/management of a supportive housing recovery program. The Assistant Program Manager is responsible for the creation of a caring, supportive environment that contributes to the emotional, physical, spiritual, and mental well-being of all residents. This includes the supervision of staff (including support staff), maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission of Project HOME.  The position has responsibility for working at both St Elizabeth’s Recovery and Hope Haven Residences.  Generally 80% of time at SERR, 20% at Hope Haven.

Schedule: Tuesday – Saturday (shift times vary from 7am-7pm)

Essential Duties and Responsibilities

Intake Coordination

·       Work with the Property Manager and Central Intake Coordinator to facilitate intake process, including assisting in interviews, working with referral sources to collect paperwork, and coordinating lease signings and move-ins.  Ensure documentation meets contract requirements.

·       Coordinate orientation for residents moving in.


Service Coordination

·       Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, employment and education status of residents.

·       Facilitate team meetings to ensure coordination of services and program obligations are being addressed

·       Create an environment that combines the necessary structure, case management and/or service coordination support, counseling, interaction, freedom, and safety to facilitate Resident growth, individuality and connection to the Project HOME and the external community

·       Participate and oversee the development of educational/employment/health opportunities that are accessible and develop a culture of recovery coupled with employment for residents

·       Provide ongoing consultation with individuals in recovery

·       Assist in medication monitoring and documentation/training of staff related to medication monitoring

·       Coordinate services and linkages with outside agencies/providers

·       Provide both routine and random drug screens

·       Seek out and participate in relevant trainings and in-services

·       Foster and model respect, empathy, and understanding of residents

·       Coordinate resident discharges


Resident Leadership & Community Integration:

·       In an effort to build resident leadership, provide structure and guidance to tenant council, resident led endeavors and encourage resident’s strengths in leadership

·       In an effort to build community integration with Project HOME residents and the larger community, identify and meet with neighborhood leaders, and involve them in community events.



·       Provide regular and consistent supervision and general oversight of Support Staff and Substitutes to ensure program is person centered with a focus in wellness.

·       Work with staff to identify resident needs and establish pertinent goals and objectives in the areas of: recovery, health, education, employment and community integration.

·       With the Program Manager, ensure documentation is meeting contractual obligations.

·       Provide and document regular individual/team supervision with support staff.

·       Manage the Support Staff schedule in Dayforce.

·       Serve as liaison with all agencies providing services to Residents.

·       With the Program Manager, ensure program is meeting Strategic Plan goals.



·       Manage daily petty cash and Septa Key Card purchases and reconciliation of expenses.


Property Management

·       Work as a blended management team with the Program Manager and Property Manager

·       Coordinate and address necessary follow up with any leasehold violations including but not limited to rent arrears and incidents

·       Work with Program Manager and Property Manager to ensure resident compliance with unit/common space cleanliness/safety and compliance with safety and licensing regulators

·       Coordinate with team to ensure housing re-certifications are completed in a timely basis


Minimum Qualifications

·       BA/BSW, or related degree and two years related experience including minimum of one year supervisory experienceOr HS Diploma/GED and minimum of 5 years work experience with population.

·       Experience working with recovering persons (mental illness, drug/alcohol, or dually diagnosed persons)

·       Strong organizational, interpersonal, and assessment skills

·       Understands and affirms the mission of Project HOME

·       Strong verbal and written communication

·       Knowledge of social service delivery systems

·       Strong Computer literacy including experience with electronic record systems. 

·       Availability for on call duties – includes some evening/weekend hours


Preferred Experience:

·       Bilingual in English/Spanish

·       Experience working with homeless individuals and/or in supportive housing a plus

·       Driver’s License


Project HOME is an Equal Opportunity Employer


Other details

  • Pay Type Salary
  • Philadelphia, PA, USA