OCC Administrative Coordinator

Philadelphia, PA, USA Req #537
Friday, September 10, 2021

Job Summary:   Serve as the Administrative Coordinator and the Central Dispatcher for the Outreach Coordination Center; Prepare outreach materials; Allocate placements to shelters; Record pertinent information data systems and logs; Answer OCC phone hotline and dispatch teams appropriately; Conduct data entry and revision; maintain security and organization of OCC equipment and files.

Essential Duties and Responsibilities


·         Acts as primary OCC daytime dispatcher responding to calls and requests for assistance in an appropriate manner.

·         Respond promptly to all calls and assign phone coverage when away from your desk.

·         Dispatch available response teams to engage consumers

·         Maintain awareness of team activity and conduct periodic radio checks to verify their location     

·         Assist outreach teams to obtain appropriate placements and services for persons they engage.

·         Assist outreach teams to locate and assist individuals on their caseload.

·         Maintain professional telephone manner and performance at all times.

·         Advocate on behalf of individuals to ensure their needs are being addressed and they have the appropriate levels of support and referrals to services.

·         Observe confidentiality, privacy, and dignity of OCC Clients.

·         Assist in the supervision, and training of OCC Dispatch Staff.


·         Ensure that OCC is well organized, Preparing and maintaining outreach materials for teams.

·         Assist the Senior and Assistant Program Manager in maintaining supplies of PPE for the Outreach teams to function safely during the pandemic.

·         Ensure that OCC and Outreach staff follow all required safety protocols, and expectations during the pandemic.

·         Assist in facilitating communication between OCC Staff

·         Supervise OCC Front Desk staff, meeting bi-weekly and providing support and training.

·         Track dedicated shelter beds and communicate openings to Outreach Teams

·         Conduct data entry and revision when not conducting other duties at OCC.  

·         Manage the Project Home Outreach Vehicles, tracking maintenance, repairs, gas card, and cleanliness.

·         Utilize required technology to ensure individuals are appropriately tracked in existing systems in a timely manner

·         Manage office supplies inventory and place orders as necessary

·         Assist in Organizing office operations and procedures

·         Maintain and secure OCC property and devices.

·         Oversee and support administrative duties in the OCC and ensure that office is operating smoothly

Minimum Qualifications

·         Good computer skills with knowledge of databases and Microsoft Word Suite             

·         Knowledge of resources available in the housing and homelessness system in Philadelphia

·         Experience in and knowledge of homeless programs and general issues around homelessness;  experience with mental health and substance abuse issues         

·         High School Diploma /GED with four years’ experience in the homeless system and administration


Preferred Qualifications

·         College Degree with two  year experience in the homeless system and administration

Project HOME is an Equal Opportunity Employer

Other details

  • Pay Type Salary
  • Philadelphia, PA, USA