Assistant Program Manager

Philadelphia, PA, USA Req #590
Friday, September 10, 2021





The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization. 


Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care. 

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies. 


Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society. 




The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person. 

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care. 


We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty. 


We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community. 

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally. 




Job Summary: The core responsibilities of the Assistant Program Manager (APM) include oversight of hospitality services, property maintenance, security, and other administrative tasks.  The APM will help the Senior Program Manager maintain an environment that is safe, supportive and empowering to all who receive or provide services.  





  • Management  


  • Supervision. Oversee the hospitality staff and volunteers; the daytime custodian; the cleaning and security vendors; peer support staff, weekend transport support staff, and other direct reports as assigned. Schedule regular supervisory meetings with each staff member who reports to the APM.  Oversee the inventory of supplies, manage the storage room and donations.    


  • Administration. Maintain a complete and up-to-date schedule of all Hub of Hope services.  Ensure that a current service schedule is accessible to guests and employees at all times.  Schedule team meetings, shifts and approve timesheets. Review invoices and authorize payments as appropriate.   


  • Contract Management.  Monitor the security and cleaning contracts to ensure that services are performed as required.  Review cleaning and security protocols.  Hold quarterly meetings with security and cleaning vendors; review vendor performance in relationship to contractual obligations; discuss modifications with Senior Program Manager.     


  • Hiring.  Assist in staff recruitment by working the Human Resources Department to attract individuals from a diverse and qualified pool of applicants. Fill vacant positions in a timely fashion.   


  • Professional Development. Provide orientation, supervision, accountability and feedback to Hub of Hope employees in order to deliver effective services.  Ensure that HoH employees have access to professional development opportunities that will enhance the quality of the services we provide.   


  • Crisis Prevention. Provide consistent on-site support and guidance to staff and participants using crisis prevention and intervention techniques.  Recognize crises as they arise and manage them safely to a resolution.   


  • Program Manager Support.  Demonstrate an ability to work independently and make sound decisions in tandem with the Senior Program Manager and other team members as required. Provide program oversight of the program and on-call coverage as needed.   



  • Data Collection & Reporting  


  • Reporting.  Collect data on core services, including but not limited to—case management, hospitality, meals and medical care.  Complete quarterly reports.  Provide additional reports for internal or external use as required.   


  • Interdepartmental and Interagency Coordination  


  • Stakeholder Meetings.  Support the Senior Program Manager of the Hub of Hope by coordinating with external organizations and partners to foster relationships and strengthen programming within the Hub of Hope.    


  • Other Duties As Assigned   





  • Proven management skills (i.e. strong organizational, supervisory and interpersonal skills)  

  • Minimum of 2 years of supervisory experience  

  • Minimum of 2-3 years of experience in behavioral health programming  

  • Strong computer skills (as demonstrated by proficiency with Microsoft Office, Excel Spreadsheets and PowerPoint Presentations)  

  • A valid driver’s license  

  • Understands and affirms the mission of Project HOME 





  • A college degree (BA, BS or associate degree) 




  • Ability to lift or move equipment/materials weighing up to 50 lbs., Ability to push/pull carts weighing up to 100 lbs., Ability to climb stairs 




Other details

  • Pay Type Salary
  • Philadelphia, PA, USA