Hospitality Coordinator

Philadelphia, PA, USA Req #552
Tuesday, September 14, 2021

 

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THE MISSION OF PROJECT HOME

The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.

 

THE VALUES OF PROJECT HOME

The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary:

Essential Duties and Responsibilities

  • Greet incoming visitors.
  • Provide guidance and direction for finding the appropriate resources and assisting with the flow for tablets and SDOH screening to assess patient concrete needs.
  • Clerical support: Shredding patient paperwork, answering incoming telephone calls, scheduling appointments.
  • Manage our Hospitality program: Provide patient- centered and caring support to patients who are currently living on the street or struggling with unstable housing in need of showers and laundry services.
  • Supervise Hospitality volunteers, monitor supplies, pick up donations, and handle sign-in for hospitality clients.
  • Assist patients with connections to community food programs, and manage our contract with SHARE and our emergency pantry by keeping pantry stocked and organized.


Other Functions:
  • Conduct security reviews of the exterior of the building. One time in the AM and one time in the PM, the Greeter/Hospitality Coordinator walks around the building looking for any unusual issues or behaviors. In the event that an abnormality is detected, the staff person will
  • notify proper authorities as needed, notify appropriate staff persons and log an incident report.
  • Train new volunteers to support the hospitality program. Services include showers, light snacks, and laundry services.
  • Fulfill requests of food pantry bags when requested by clinical staff.
  • Assist in maintaining a calm atmosphere in the waiting area.
  • Handle emergency requests from patients, if necessary, by notifying the appropriate personnel and/ or helping them yourself.
  • Answer incoming calls, take accurate messages, and transfer calls as necessary.
  • Assist with shredding documents.
  • Assist with various clerical tasks as requested.
  • Maintain patients’ and visitors’ privacy and confidentiality. Treat all (staff, patients and guests) with courtesy and respect.
  • Provide coverage for front desk temp checks as needed.
  • Perform other duties as assigned.

 

Minimum Qualifications

  • A high school diploma or GED.
  • Proficiency in Microsoft Office.
  • Excellent written and verbal communication skills.
  • Excellent telephone etiquette.
  • Prior experience using a Practice Management System (Nextgen or other)
  • Bilingual (Spanish/English) preferred

 

Preferred qualifications

  • One-year related work experience, in a medical office setting. · Strong computer and organizational skills.
  • Ability to manage multiple tasks simultaneously.
  • Ability to work independently and to collaborate as a member of a team.
  • Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma would be helpful. Project HOME is an Equal Opportunity Employer

 

Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.

 


The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.  Join us!  Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Job Family Mandatory Reporter
  • Pay Type Hourly
  • Philadelphia, PA, USA