Director of Homeless Services

Philadelphia, PA, USA Req #592
Tuesday, September 14, 2021


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary: The Director of Outreach is responsible for providing leadership, expertise and support in the development of Project HOME’s outreach programs.  Those programs include the Hub of Hope (HoH), the Outreach Coordination Center (OCC), and the Ambassadors of Hope (AoH).  These programs employ approximately 40 staff, offer street outreach services 7 days a week, 24 hours a day; and work in collaboration with several public sector organizations, including—the Office of Homeless Services (OHS) and the Department of Behavioral Health and Intellectual Disability Services (DBHIDS). 



Essential Duties and Responsibilities


  • Management

o   Provide strategic and operational oversight of the Outreach Coordination Center and the Hub of Hope by working closely with the Senior Program Managers of those programs, and other direct reports as assigned.


o   Provide supervision, accountability and feedback to direct reports using communication that is concise, transparent and proactive.


o   Work with direct reports to promote interdepartmental cohesion, elicit feedback and implement program improvements. 


o   Assist in staff recruitment by working with the Human Resources Department to attract individuals from a diverse and qualified pool of applicants.  Work with direct reports to fill vacant positions in a timely fashion.


o   Manage the department with a sophisticated understanding of how race, gender and ethnicity impact supervisory relationships, participant relationships, and organizational culture.


o   Ensure that outreach employees have access to professional development opportunities to enhance the quality of the services we provide. 


o   Work with the VP of Outreach, and direct reports, to oversee the budgeting process for outreach programs, complete budget reports on time, and ensure that outreach programs are operating within budget.


o   Work with direct reports to ensure implementation of quality service models and fidelity to evidence based practices.


o   Conduct audits of records contained in ETO, HMIS, and Webfocus on a semi-annual basis.  Ensure that all progress notes, service plans and reports are completed on time and in accordance with agency and contractual standards. 



  • Interdepartmental and Interagency Coordination

o   As a member of the Senior Management Team, work collaboratively with other departments to achieve the goals outlined in the Strategic Plan.   


o   Work with DBHIDS, OHS, SEPTA, and the PPD, in addition to other city agencies and private sector organizations to coordinate effective outreach services and advocate for system improvements. 



Minimum Qualifications

  • Minimum of 5-8 years of experience in street outreach or homeless services
  • Minimum of 5 years of supervisory experience
  • Proven management skills (i.e. strong organizational, supervisory and interpersonal skills)
  • Working knowledge of best practices in trauma-informed care
  • Strong written and verbal communication skills
  • Budget management experience
  • A valid driver’s license

Preferred Qualifications

  • A college degree
  • A master’s degree (including, but not limited to—an MSW, MPA, MPH or an MBA)
  • Knowledge of the Philadelphia homeless provider network and social services system. 
  • Knowledge of the Philadelphia drug and alcohol treatment system and/or the behavioral health systems

Project HOME is an Equal Opportunity Employer.  All offers of employment are contingent on successful completion of a drug screen and background checks.


Project HOME reserves the right to revise or change job responsibilities as needed.  This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.  



Other details

  • Pay Type Salary
  • Philadelphia, PA, USA