Smartbox Call Center Representative

Richmond, VA, USA ● Virtual Req #509
Thursday, May 27, 2021

Representative will be responsible for providing customer service to existing SMARTBOX customers and educating and booking new clients that contact our COC regarding moving or storing with SMARTBOX. In addition to being fully knowledgeable on the features and benefits of the product, the Representative must be able to adequately determine the best way that our product will suit the customer’s needs based upon the location from which they are booked (i.e. delivery schedules, type of units, number of units, etc.) Representative must have full understanding of the SOP system, systemwide best practices, and SMARTBOX products. Responsibilities include, but are not limited to: answering telephone inquiries regarding billing, timely response to email inquiries, interaction with the local offices, booking and scheduling appointments for new and existing customers, proper input into the SMARTOffice Pro system. Representative will display working knowledge of all products, establish rapport with consumer, qualify lead opportunities and comply with systemwide best practices.


30% • Provide timely and thorough handling of customer calls, emails and web inquiries regarding SMARTBOX products. 40% • Provide pricing information and move counseling to all local prospects that contact the call center and attempt to convert to customers. 10% • Perform outbound telemarketing calls in response to inquiries for local SMARTBOX prospects. 10% • Provide pricing information and create quote records for long distance inquiries. 10% • Provide account information, appointment scheduling, and take payments for existing SMARTBOX customers.

QUALIFICATIONS AND PREFERRED SKILLS
• Candidate should have experience working in a call center sales environment or strong background in customer service or sales. 1-3 Years’ Experience
• Ability to perform in a fast-paced, team oriented atmosphere. Must be customer focused, organized, ability to set priorities and meet service deadlines and goals.
• Impeccable phone and written communication skills are a must.
• Candidate should be proficient in Windows Office Suite with superior data entry skills

EDUCATION AND CERTIFICATION REQUIREMENTS
• High school diploma or equivalent work experience required.

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

  

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company! 

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger. 
  

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
 
It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.

Other details

  • Pay Type Hourly
  • Richmond, VA, USA
  • Virtual