Director Patient Services

Austin, TX, USA ● Dallas, TX, USA ● Georgetown, TX, USA Req #644
Wednesday, June 9, 2021
The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

We are looking for a Director Patient Services to join our team.

If you are looking for an opportunity to be a part of a growing company and industry leader, Smile Doctors is the place for you. We operate the largest national network of orthodontic clinics with locations in more than 20 states. At Smile Doctors, we excel at providing exceptional patient care.

What We Offer

  • Competitive salary
  • Medical, dental, vision and life insurance
  • Short and long-term disability coverage
  • 401(k) plan
  • 3 weeks paid time off in your first year + paid holidays
  • Discounts on braces and clear aligners for you and your family members

What You’ll Do

  • Identifies, develops, and implements enhancements to existing protocols to continuously improve service levels
  • Educates and trains team members on clinic specific initiatives, marketing campaigns or preference changes
  • Develops metrics, reporting and analysis of KPIs and delivers results to leadership team

  • Holds leaders accountable for maintaining acceptable team performance levels

  • Researches, implements, and trains team members on new contact options for patient communication

  • Maintains a workforce management model that reflects the seasonality of the business coverage needs

What You’ll Need

  • Bachelor’s degree in Business Administration or related field or an equivalent combination of education and related functional experience
  • Minimum of five (5) years’ experience (seven (7) years preferred) in contact center support preferably with a healthcare industry
  • Minimum four (4) year’s leadership experience in contact center support
  • Intermediate knowledge of Microsoft office with advanced knowledge of excel preferred
  • Advanced knowledge of contact center metrics
  • Skilled in identifying, analyzing, and resolving problems

This is the perfect opportunity to grow with an expanding organization! Apply today!

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization.  We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

Other details

  • Pay Type Salary
  • Travel Required No
  • Required Education Bachelor’s Degree
  • Austin, TX, USA
  • Dallas, TX, USA
  • Georgetown, TX, USA