Customer Service Representative I (Part Time)

The Shyft Group, Inc. embodies a lean culture - not just a lean manufacturing process - to ensure everything from our product planning, to our engineering protocol, to our final assembly and finish processes are highly efficient and carry with them the demand for continuous improvement. 
Although publicly traded, we're entrepreneurial in spirit and carry the core beliefs that hard work and accountability pay off.  We take personal pride in every vehicle we build, every partnership we secure, every process we advance, and every owner and driver we empower to command their road.

WE OFFER A GENEROUS SUITE OF BENEFITS WHICH INCLUDE:

• Medical
• Dental
• Vision
• Flexible Spending Account
• Life Insurance and Accidental Death and Dismemberment
• Short Term Disability
• Long Term Disability
• 401(k)
• Tuition Reimbursement
• Employee Stock Purchase Program
• Paid Holidays
• Purchased Vacation
• Employee Assistance Program

SUMMARY:

The position will complete part quotations, customer returns, orders, and resolve payment issues. Will work independently as well as part of a team to ensure all repairs and orders are completed to the customer’s satisfaction. This individual will also be responsible for Warranty claim entry, denying claims, locating service centers, and applying the proper vendor charge backs to the claim.

JOB RESPONSIBILITIES:

• Respond promptly, accurately, and professionally tocustomer inquiries (phone, e-mail, fax, EDI.).
• Determine vehicle specifications (on-line, file, or microfiche).
• Order parts using on - line parts manuals, engineering prints, and photographs. • Expedite and follow-up on customer orders.
• Coordinate with buyer for special part purchases.
• Ensures first pass phone percentage of 92% or better. • Provide support and guidance to shipping department personnel.
• Prepare parts sales quotes.

QUALIFICATIONS:

• Requires strong product knowledge of the operation and assembly of Utilimaster vehicles
• Ability to interact positively written and verbal with customers, fleet managers, and the owners of these units
• Knowledge of Utilimaster products; Walk-in Van, Truck Body, Trademaster, Reach, Upfit
• Excellent verbal / Written Communications
• Computer skills including Office, Outlook and Aurora
• Ability to interpret build orders, BOMs, and assembly prints
• Ability to problem solve
• Ability to work in a team environment and work independently
• Excellent attendance
• Customer Service / Customer Relations oriented
• Selling skills
• Detail / accuracy oriented
• Tactfulness  Empathetic to customer issues when required
• Being able to handle a high stress environment
• Capable of high volume call processing

EDUCATION AND OTHER REQUIREMENTS:

• HS Diploma or GED Required General
• Associates or Bachelor Degree Preferred Business
• Certificates / Certifications Required/Preferred
• Functional Experience 2- 5 Years

This job description is intended to outline those functions typically performed by individuals assigned to this classification.  This description is not intended to be all - inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility. The Shyft Group, Inc.  reserves the right to change or assign to this position as required.

The Shyft Group, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, Veteran status or disability.