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Room Attendant Holiday Inn Fayetteville, Cedar Creek Rd

Holiday Inn Express & Suites Fayetteville South, 1894 Cedar Creek Road, Fayetteville, North Carolina, United States of America Req #16
Friday, June 25, 2021
Do you love to clean?  Do you like to see the results of your work?  A career in hospitality allows you to work in a social atmosphere interacting with our guests. We love our guests and we love employees who love our guests! On top of the positive atmosphere, employees receive many benefits to include deeply discounted hotel stays to enjoy on your days and nights off.  Most jobs in hospitality do require you to be flexible to work any day of the week, but most jobs in housekeeping are daytime positions so you are home every evening with your family. 
 
Strand Hospitality Services is a leader in the third party hotel management industry in the Southeast United States. Our mission is to Develop Prosperous Relationships with our employees, guests, owners and all those we interact with to conduct business.

Our Company Values are:

Service - passionately serving our owners, employees and guests
Team Oriented - working together to achieve results
Responsive - timely responding to our customers
Accountable - taking ownership of our results
Noble Spirit - having a high moral character, integrity, courage, generosity and honor
Dynamic - initiating positive change
 
We get back to every applicant! Thank you for considering working for one of our hotels!   
To maintain the cleanliness and the appearance of guest accommodations and public space. The Room Attendant will ensure he/she meets all brand or hotel standards in the rooms and public spaces.  

Duties and Responsibilities
1. Receive list of assigned rooms from supervisor. Prioritize rooms based on direction from supervisor or as noted on list.
2. Follow sign in/out procedures for key to access rooms. 
3. Check the inventory of cleaning cart and add any necessary supplies.
4. Knock and announce self before entering room; return at a later time if rooms are occupied. 
5. Upon entry, immediately notify supervisor of any damage or strong odor to room. 
6. Immediately notify supervisor of suspicious activity.
7. Remove linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements. Follow appropriate protocol for checkouts versus stayovers.
8. Neatly make beds and stock towels, washcloths, and hand towels according to policies.  
9. Thoroughly clean and disinfect bathroom and kitchenette or coffee-preparation areas according to hotel polices.
10. Disinfect all surfaces, to include all high-touch items; wall and lamp switches, thermostat, door handles, telephone, TV remote(s), etc. 
11. Clean mirrors, glass and dust pictures and other objects in room. 
12. Vacuum floors and remove trash.
13. Check complimentary coffee, snacks, and toiletry supplies in the room, restocking according to provided hotel checklist and policy.
14. Ensure room meets hotel and brand standards with a final walkaround. 
15. Notify supervisor of found items and bring to lost and found if guest has checked out.
16. Notify supervisor of rollaways or cribs in rooms for pickup and storage.
17. Notify supervisor of room availability.
18. Ensure used linens are provided to laundry timely.
19. Notify maintenance department of needed maintenance or repairs based on hotel processes.
20. Perform other related duties as assigned. 

Requirements
Detail-oriented and thorough.
Ability to remain discreet and respect the privacy of guests.
Ability to perform consistent work to the highest of standards.  
Ability to interact with guests in a pleasant, friendly way.
Ability to read, write, speak, understand, and communicate in basic English preferred. Other languages in addition to English is a plus.
Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
This is a physically challenging position. See below for complete information on physical requirements. 
Ability to be flexible and work weekends, holidays and be scheduled any days of the week.   Weekends are required.

Work Environment
Frequent standing, walking, bending forward and trunk rotation while standing or sitting
Frequent stair climbing, squatting, kneeling and reaching both above and below shoulder
Vision – must have the ability to adjust focus as well frequent use of close, peripheral and depth/distance vision
Hands/Fingers – frequent use of fine motor skills
Frequent lifting and carrying up to 25 lbs.
Frequent pushing and pulling carts of 50 lbs. or more
Frequent forceful grip
Occasional crawling


Strand Hospitality Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details

  • Pay Type Hourly
  • Holiday Inn Express & Suites Fayetteville South, 1894 Cedar Creek Road, Fayetteville, North Carolina, United States of America