A/R Insurance Follow-up Specialist

Elmhurst, IL, USA Req #1495
Friday, July 30, 2021

Superior Air-Ground Ambulance Service, Inc. is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana, Michigan and Ohio. We provide wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation; as well as Critical Care Rotary Air Transportation. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees.

Insurance Follow-up Representative

The primary purpose of the Accounts Receivable team is to pursue reimbursement of services rendered and achieve accounts receivable resolution. This team works through open accounts receivables (denials and delinquent accounts) by actively calling payer organizations or utilizing web-based connectivity.
The Follow Up Representative performs collection follow-up steps with insurance carriers and/or patients regarding open accounts receivable and/or delinquent accounts to result in maximum cash collections for our clients. Specific tasks include resolving insurance carrier denials, appealing claims, contacting carriers on open accounts and responding to insurance carrier correspondence and/or inquiries. This position holds additional duties with respect to research, client contact and participation in employee training with possible exposure to multiple practice management systems.


  • Responsible for resolving denials/appeal (Current Denials/Correspondence) Tasks within 72 hours of receipt
  • Responsible for resolving unpaid claims that are Greater than 60 days from date of service
  • Reviews previously worked claims a minimum of every 30 days
  • Responsible for documenting daily accounts/claims worked on Productivity Board
  • Ability to work 64 to 80 accounts daily
  • Strong office and typing skills
  • Attention to detail
  • Positive attitude and ability to work independently and within a team



  • High school diploma or equivalent equivalent accepted, College Preferred·        
  • A minimum of 1-2 years of experience in revenue cycle collections required. ·        
  • Previous experience in EMS preferred. ·        
  • Knowledge of CPT, ICD-9/10 and HCPCS codes ·        
  • Sharp intelligence of government payers and other commercial/managed care carrier rules and processes in a professional billing environment ·        
  • Attention to detail with the ability to identify/resolve problems and document the outcome ·        
  • Strong written and verbal communication skills ·        
  • Excellent analytical and problem-solving skills ·        
  • Ability to multi-task and recognize trends to effectively work A/R ·        
  • Intermediate skills with Microsoft Office applications: Word, Excel ·        
  • Initiative to learn new tasks and the ability to apply acquired knowledge to future duties·        
  • Flexibility, adaptability, and accountability are necessary for optimum client results
Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent.  We are an Affirmative Action/Equal Opportunity Employer.  Qualified applicants of all backgrounds are encouraged to apply.  M/F/V/D 

Other details

  • Pay Type Hourly
  • Required Education High School
  • Elmhurst, IL, USA