TRHC H-Logo

Client Solutions Analyst

Irvine, CA, USA Req #412
Thursday, March 11, 2021

Our goals are to provide excellent service, utilize advanced technology, and proficiently deliver results. To accomplish these goals, we constantly seek individuals who look for ways to do things better. We are a company whose culture cultivates teamwork, rewards excellence, focuses on quality for every aspect of our business, and promotes community involvement.
 

Tabula Rasa HealthCare (TRHC) is a leader in providing patient-specific, data-driven technology and solutions that enable healthcare organizations to optimize performance to improve patient outcomes, reduce hospitalizations, lower healthcare costs, and manage risk. Medication risk management is TRHC’s lead offering, and its cloud-based software applications, including EireneRx® and MedWise™, provide solutions for a range of payers, providers and other healthcare organizations.

 

TRHC empowers our employees to provide excellent service, utilize advanced technology, and proficiently deliver results. Our 32Fundamentals are what we are and who we are.  Our culture cultivates teamwork, rewards excellence, focuses on quality for every aspect of our business, and promotes community involvement. As a part of our team, you will help us bring innovative service models to healthcare, improving patient outcomes.

Software Support & Maintenance - Client Solutions Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under general direction, specific duties include the following. Other duties may be assigned.

· Deliver service, support, and solutions to end-users using PrescribeWellness specific tools and phone system, teleconference tools, and remote connection.

· Interact with customers to provide and process information in response to inquiries, concerns, and requests about products, programs and services.

· Research required information using all available resources.

· Follow standard processes and procedures.

· Gather customer’s information and troubleshoot software and application issues by evaluating and analyzing the symptoms.

· Identify and escalate priority issues per client specifications and manager’s request.

· Redirect problems to appropriate resource when applicable.

· Accurately process and record call transactions utilizing our Salesforce support software.

· Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.

· Based off the evaluation of the client’s practice and needs, recommend application features to assist in increased utilization and benefit to the client.

· Support and effectively work within our team environment.

· Follow up and make scheduled call backs to customers where necessary.

· Stay current with system information, changes and updates.

· Respond to and overcome client objections.

· Communicate with internal teams for issue resolution.

· Identify areas of opportunity to improve process.

· Assist with other support related tasks and Ad-Hoc projects as needed.


REQUIRED QUALIFICATIONS

· Be able to work well with people of various backgrounds and education levels and establish cooperative working relationships with all coworkers.

· Timely and effectively communicate information to and consult with others in order to complete work assignments.

· Act in a responsible, trustworthy and ethical manner that considers the impact and consequences of one’s actions or decisions.

· Communicate ideas, thoughts, and facts in writing through the use of proper grammar, spelling, document formatting and sentence structure.

· Identify and respond to current and future clients’ needs; provide excellent client service.

· Evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic and sequential processes to solve problems.

· Complete assigned job tasks in an accurate and timely manner.

· Carefully prepare for meetings and presentations; follow up with others to ensure that agreements, tasks or commitments have been fulfilled.

· Demonstrate commitment to achieving Company’s core business objectives of increasing the role of pharmacy and improving patient health in America.

DESIRABLE QUALIFICATIONS

· Experience working with healthcare professionals in a clinical setting.

· Pharmacy Technician License.

· Sales experience or persuasive communication skills.

· Experience resolving issues that do not have clear answers.

· Highly motivated and possessed excellent interpersonal, problem solving, and technical skills.

· High sense of urgency and accountability

· Adaptable, friendly, and ability to work with a team.

· Excellent attendance

· Proficient computer skills, including MS Windows, Microsoft Office suite and Salesforce.

· Capable of typing 40+ WPM.

SKILLS, EDUCATION, OR EXPERIENCE

· Bachelor’s Degree (BA/BS) from four-year college or university; OR one to two years related experience and/or training; OR equivalent combination of education & experience.

· Certified Pharmacy Technician preferred.

· Experience working with healthcare professionals in a clinical setting

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The Employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORKING CONDITIONS

· Work in Company’s office located in Irvine, California.

· Must work in office: Monday – Friday.

· Travel to trade shows, educational or sales events as may be required.

· Collaboration across remote sites within the company

  

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to ancestry or national origin, race or color, religion or creed, age, disability, AIDS/HIV, gender, marital or family status, pregnancy, childbirth or related medical conditions, genetic information, military service, protected caregiver obligations, sexual orientation, protected financial status or other classification protected by applicable law.

Other details

  • Pay Type Hourly
  • Job Start Date Monday, April 12, 2021
  • Irvine, CA, USA