Claims Management - Administrative Assistant

St. Louis, MO, USA Req #592
Friday, September 3, 2021

Our goals are to provide excellent service, utilize advanced technology, and proficiently deliver results. To accomplish these goals, we constantly seek individuals who look for ways to do things better. We are a company whose culture cultivates teamwork, rewards excellence, focuses on quality for every aspect of our business, and promotes community involvement.

Tabula Rasa HealthCare (TRHC) is a leader in providing patient-specific, data-driven technology and solutions that enable healthcare organizations to optimize performance to improve patient outcomes, reduce hospitalizations, lower healthcare costs, and manage risk. Medication risk management is TRHC’s lead offering, and its cloud-based software applications, including EireneRx® and MedWise™, provide solutions for a range of payers, providers and other healthcare organizations.


TRHC empowers our employees to provide excellent service, utilize advanced technology, and proficiently deliver results. Our 32Fundamentals are what we are and who we are.  Our culture cultivates teamwork, rewards excellence, focuses on quality for every aspect of our business, and promotes community involvement. As a part of our team, you will help us bring innovative service models to healthcare, improving patient outcomes.





PeakTPA provides services that optimize your organization’s financial management and fulfill regulatory requirements for health plan functions. Our expertise in health plan management, particularly in PACE, means you can focus on delivering high-quality care to your participants


Job Description:                       Administrative Assistant


Summary: Under the supervision of the Support Supervisor, the on-site Administrative Assistant is responsible for performing a variety of mailroom, clerical and administrative functions that support the claims process and the entire office.


Essential Functions:


Receptionist, Mail & Administrative Duties

Answer main phone line and appropriately transfer calls

Greet guests, including mail and delivery persons entering the office

Receive, sort and scan very large volumes of incoming mail from USPS and ImageNet

Receive and process returned mail and checks

Maintain the Return and Refund Log

Maintain and manage all requested spreadsheets and logs

Monitor inventory levels and proactively order office supplies as needed 

Request maintenance and repair for printers and scanners

Prepare provider checks and EOBs for mailing by scanning checks, matching EOBs, folding checks and stuffing envelopes

Handle requested outgoing mail and Fed Exes going to providers, clients and/or participants

Maintain Visitor Sign-In Sheet

Respond to email requests relating to client needs

Generate Fed Ex Labels and prepare packages for Fed Ex

Prepare packages for USPS


Additional Functions:

Special projects as assigned

Communicates clearly and concisely, with sensitivity to the needs of others

Maintains courteous, helpful and professional behavior on the job; displays a willingness and ability to be responsive in a warm and caring manner to all customer groups; consistently cooperates and supports organization in problem solving issues; will support the success of the entire team; establishes and maintains effective working relationships with co-workers

Follows all Policies and Procedures and HIPAA regulations

Maintains a safe working environment

Maintains the confidentiality of all company procedures, results, and information about participants, clients, providers and employees

Establishes and maintains effective working relationships with co-workers


Supervisory Responsibility: None


Travel: None


FLSA Status: Non-Exempt


Knowledge, Skills and Abilities:

Education/Experience – Educational requirements include a high school diploma or equivalent. 

Minimum of one year of previous office experience in a similar role is required 

Clerical experience in an insurance or TPA environment is strongly preferred

Experience scanning documents and saving files is required

Experience preparing outgoing mail using postage scale and meter is required

Requires strong knowledge of Excel, Word, and Outlook. Experience with mail merge is preferred

Skilled in establishing and maintaining effective working relationships with co-workers and clients

Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency

Detail oriented with strong analytical skills

Ability to work independently, seeking supervision as needed

Ability to communicate professionally, clearly and effectively, verbally and in writing

Ability to effectively fulfill all functions of the position


Physical Demands & Requirements:

Communicates by way of the telephone with participants, customers, vendors and staff

Operates a computer and other office productivity machinery, such as a calculator, copy machine, fax machine and office printer

Remains stationary for extended periods of time

Occasionally exerts up to 20 pounds of force to lift, carry, push, pull or move objects

Visual acuity to perform activities such as identifying, inputting and analyzing data on a computer terminal and/or in hard copy

Occasional reaching to retrieve shelved items


Work Environment:

This job operates in a Business Casual office environment with a conversational noise level. 

No substantial exposure to adverse environmental conditions is expected

Moderate pressure to meet scheduled deadlines and deliverables




The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to ancestry or national origin, race or color, religion or creed, age, disability, AIDS/HIV, gender, marital or family status, pregnancy, childbirth or related medical conditions, genetic information, military service, protected caregiver obligations, sexual orientation, protected financial status or other classification protected by applicable law.

Other details

  • Pay Type Hourly
  • Travel Required No
  • Required Education High School
  • St. Louis, MO, USA