Call Centers - Pharmacy Technician

Colorado Springs, CO, USA Req #634
Monday, September 13, 2021

CareKinesis PACE Pharmacy Technician will collaboration closely with assigned PACE organization, their provider affiliates (Assisted Living Facility partners, provider network, others), and the CareKinesis Pharmacy Operations, Quality, and Client Development teams.

PACE Pharmacy Technician will serve as a Client ambassador for CareKinesis and a champion for the partnership with PACE frontline medication management operations.


Assist with ongoing pharmacy needs of PACE contracted ALF partners, included but not limited to:

  • Ongoing training and support on pharmacy operations for new and existing staff
  • Troubleshooting and collaborating to address any pharmacy concerns of the ALFs
  • Phone calls to ALFs regarding participant medication refill needs
  • Complete medication deliveries to facilities as needed
  • Collaborate with PACE and CK team to ensure PACE ALF partner needs are assessed ongoing and addressed in a timely manner

Coordination with outside provider network regarding mutual patient prescriptions:

  • Facilitate access & whitelisting of providers newly added to network
  • Provide overview and process training to providers as needed
  • Conduct phone and email outreach to providers to obtain prescription information and clarification as needed

Support PACE pharmacy operations, including but limited to the following functions:

  • Conduct communications with participants to assess need for PRN refills in advance of scheduled medication delivery cycle
  • Field calls from participants regarding medication refills & tracking questions
  • Assist with as needed PACE staff education & support as it pertains to Pharmacy in collaboration with Client Liaison
  • Complete ATM, E-Box, and Floor Stock inventory & audit management, including restocking and disposal where needed
  • Assist medication room staff with data entry, as needed.
  • Follow-up with PACE providers to obtain timely signatures on controlled substances
  • Other tasks agreed upon by PACE & CK
  • Facilitate communication with Med Room when clarification is needed on new orders
  • Assist with communication with providers when pharmacists have clinical questions
  • Support RPh with obtaining Clozapine labs needed for cycle dispenses
  • Assist PACE team with activating PGx kits and coordinating with PACE team to schedule ppt visits for swabs


  • Certified and Licensed Pharmacy Technician in the state of Colorado
  • Minimum two years’ experience working as a Certified Pharmacy Technician
  • Long Term Care, PACE, ALF, or Hospice experience preferred

Desired Skills & Strengths:

  • Patient-centric attitude
  • Excellent written and verbal communication skills
    • Strong interpersonal skills
    • Efficient and thorough problem solver
    • Able to tolerate ambiguity and think creatively towards solutions
    • Team player
    • Well organized

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to ancestry or national origin, race or color, religion or creed, age, disability, AIDS/HIV, gender, marital or family status, pregnancy, childbirth or related medical conditions, genetic information, military service, protected caregiver obligations, sexual orientation, protected financial status or other classification protected by applicable law.

Other details

  • Pay Type Hourly
  • Colorado Springs, CO, USA