Trust Accounting - Operations Associate II

Westlake, OH 44145, USA Req #492
Friday, March 12, 2021
Equity makes a difference in our client’s lives by helping them reach financial freedom through the inclusion of Alternative Investments and educating clients on the options available. We have a world class online investing portal called myEquity that helps clients manage their accounts and Equity University is the ultimate resource for wealth building and self-directed IRA investing education. You will have the rewarding opportunity to help our clients navigate the world of non-traditional investing.Equity also has a strong value based culture where associates are asked to be innovative, do the right thing for our clients and all within a fun and supportive environment. Our leaders come from a wide variety of well known organizations in the Banking, Investment and Operations industries and are all committed to the growth and development of our associates.

The Operations Associate II, Deposits processes client requests accurately, efficiently, and in accordance with documented processes and procedures. Provides exceptional service to our clients via phone and email and maintains documentation. Processes and reviews high volumes of standard tasks and transactions.



• Processes and reviews incoming wires, Automated Clearing House (ACH), and checks

• Processes returned check deposits that do not meet the requirements for deposit

• Works in a team atmosphere to ensure all daily tasks are completed by end of day

• Reads source documents, such as checks, check requests, and reports, and determines necessary action

• Conducts research to resolve problems on accounts and follows through to ensure client satisfaction



• Assists their Team Lead and Supervisor with resolving client issues, performing research, and responding to colleagues’ requests

• Performs other duties as assigned



Education and Experience:

• High School Diploma or equivalent

• Associate’s Degree in Business, Finance, or related field a plus

• Minimum 2 years of experience in the retirement and/or financial industries preferred



• None required



• Intermediate level proficiency in Microsoft Office

• Ability to type at least 45+ WPM

• Intermediate 10 key skills with at least 6,000 KSPH preferred

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Westlake, OH 44145, USA