Operations Associate III, DTS

Westlake, OH 44145, USA Req #469
Tuesday, March 16, 2021
Equity makes a difference in our client’s lives by helping them reach financial freedom through the inclusion of Alternative Investments and educating clients on the options available. We have a world class online investing portal called myEquity that helps clients manage their accounts and Equity University is the ultimate resource for wealth building and self-directed IRA investing education. You will have the rewarding opportunity to help our clients navigate the world of non-traditional investing.Equity also has a strong value based culture where associates are asked to be innovative, do the right thing for our clients and all within a fun and supportive environment. Our leaders come from a wide variety of well known organizations in the Banking, Investment and Operations industries and are all committed to the growth and development of our associates.

The Operations Associate III, for Directed Trustee Services (DTS) processes client requests accurately, efficiently and in accordance with documented processes and procedures. Provides exceptional service to all clients and works with minimal supervision. Processes and reviews complex tasks and transactions; processes and reviews high volumes of standard tasks and transactions.



• Reviews client forms for accuracy and completion

• Researches client accounts

• Corresponds with clients, including escalations, for clarification on correction requests

• Requests additional documentation as needed

• Processes valuation updates on client accounts

• Assists in opening accounts for clients

• Maintains client account information

• Processes transactions efficiently and manages time to meet or exceed team productivity target

• Assists colleagues across the organization to resolve client inquiries

• Prepares and mails out documents timely and accurately

• Coordinates the transfer of accounts with successor custodians

• Ensures accuracy of information through data verification affording timely processing of transfer requests

• Collaborates with both internal and external stakeholders to ensure satisfaction, accuracy, and compliance

• Follows-up with clients when scheduled to ensure an exceptional client experience



• Assists Team Lead and Supervisor with training, issue resolution and researching complex situations

• Opens and reviews incoming and returned mail

• Provides solutions to clients regarding transfer processes and statuses

• Assesses annual maintenance and account setup fees on client accounts

• Assists other teams and departments as needed

• Performs other duties as assigned



Education and Experience:

• High school diploma or equivalent

• Minimum 2 years of experience in the retirement and/or financial industries



• None required



• Intermediate level proficiency in Microsoft Office

• Intermediate 10 key skills a plus

• Ability to type at least 45+ WPM preferred

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Westlake, OH 44145, USA