Operations Associate IV - Equity Advisor Solutions

Westlake, OH 44145, USA Req #497
Monday, April 26, 2021
Equity makes a difference in our client’s lives by helping them reach financial freedom through the inclusion of Alternative Investments and educating clients on the options available. We have a world class online investing portal called myEquity that helps clients manage their accounts and Equity University is the ultimate resource for wealth building and self-directed IRA investing education. You will have the rewarding opportunity to help our clients navigate the world of non-traditional investing.Equity also has a strong value based culture where associates are asked to be innovative, do the right thing for our clients and all within a fun and supportive environment. Our leaders come from a wide variety of well known organizations in the Banking, Investment and Operations industries and are all committed to the growth and development of our associates.


The Operations Associate IV services accounts managed by Registered Investment Advisors (RIAs) under the custody of Equity Trust Company (ETC). Performs a variety of tasks associated with establishing accounts, posting transactions of cash and investments, and maintaining accounts.


  • Reviews transaction requests for required elements
  • Performs a variety of transactions to establish and maintain accounts and investments
  • Communicates with vendors and third parties to ensure processes are functioning properly and are completed
  • Researches and resolves issues and discrepancies in accounts as they arise
  • Responds to inquiries from internal and external sources via e-mail and telephone
  • Adheres to department service level agreement for all processes


  • Generates reports on daily workload
  • Completes projects as requested
  • Performs other duties as assigned


Education and Experience:

  • Minimum 2 years of experience in customer service environment, preferably in a financial services company
  • Bachelor’s Degree in Business, Finance, or related field


  • None required


  • Basic Data Entry
  • Basic level proficiency in Microsoft Office
  • Ability to type at least 45+ WPM preferred
  • Basic 10 key skills a plus 


In addition to the Core Company competencies of Customer Focus, Collaboration & Teamwork, Integrity & Trust, and Self-Development.

  • Action Oriented
  • Business Acumen
  • Organizing
  • Decision Quality
Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Westlake, OH 44145, USA