Account Services & Transfers - Operations Associate II

Westlake, OH 44145, USA Req #517
Thursday, May 27, 2021
Equity makes a difference in our client’s lives by helping them reach financial freedom through the inclusion of Alternative Investments and educating clients on the options available. We have a world class online investing portal called myEquity that helps clients manage their accounts and Equity University is the ultimate resource for wealth building and self-directed IRA investing education. You will have the rewarding opportunity to help our clients navigate the world of non-traditional investing.Equity also has a strong value based culture where associates are asked to be innovative, do the right thing for our clients and all within a fun and supportive environment. Our leaders come from a wide variety of well known organizations in the Banking, Investment and Operations industries and are all committed to the growth and development of our associates.


The Operations Associate II for the Account Services and Transfers department processes new accounts, incoming and outgoing transfers and file maintenance requests accurately, efficiently and in accordance with documented processes and procedures. Develops and enhances the client experience by providing superior customer service and support to clients by phone and email.



Processes new client accounts

Provides status updates to clients regarding new accounts, incoming and outgoing transfers, and file maintenance requests

Resolves client concerns, performs research and responds accordingly both internally and externally.

Corresponds with clients to clarify corrections and requests additional information as needed

Updates client account information to ensure accuracy of client information

Processes returned mail received and prepares and mails out client documents

Coordinates the transfer of cash and assets through successor custodians

Ensures accuracy of information through data verification affording timely processing of transfer requests


Ensures document maintenance and retention procedures are followed in accordance with company procedures

Assists other departments as needed 

Performs other duties as assigned


Education and Experience:

High School Diploma or GED

Minimum 1 year of experience in the retirement and/or financial industries

Minimum 1 year of experience in a customer driven environment 


None Required 


Experience with IRS guidelines preferred 

Basic level of proficiency in Microsoft Office

Ability to type a minimum of 45 WPM preferred

Basic 10 key skills


In addition to the Core Company competencies of Customer Focus, Collaboration & Teamwork, Integrity & Trust, and Self-Development.

Attention to detail 

Active listening skills

Organizational skills  

Time management 

Written and verbal communication 

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Westlake, OH 44145, USA