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TRANSPORTATION ASSISTANT

St. Louis, MO, USA Req #89
Sunday, June 6, 2021

Under general supervision, the Transportation Assistant assists the operations department with several logistical tasks including obtaining actual weights, determining how to best utilize available capacity, ensuring timely pickup and delivery performance as well as providing high customer satisfaction. Transportation Assistants communicate daily with agents, operations team members, van operators and other departments regarding orders, assignment changes and unique order requirements.


At UniGroup, it’s more than just a job: UniGroup employees get the opportunity to learn about our industry-leading organization in transportation solutions from the inside – witnessing firsthand our dedication to our people and our passion for serving others. They have chances to make connections and build long-lasting relationships with UniGroup professionals and experience the professional world in an organization recognized for customer experience, quality, innovation, and safety. Through our values of drive, collaborate and deliver, we encourage our employees to be open-minded and innovative. Diverse perspectives are welcomed and our relationships with each other, our customers, agents, suppliers, and our communities are valued. Most of all, UniGroup employees get to #LOVEWHEREYOUWORK.

    

Essential Duties and Responsibilities:

  • Provides high quality customer service to agents, van operators and other personnel.

  • Works closely with the operations team members to resolve issues in a timely manner.

  • Maximizes operational ability to locate trucks by creating potential solutions.

  • Monitors top priority accounts to confirm compliance with operational policies and procedures as well as ensuring that all accounts are receiving exceptional service.

  • Resolves and documents situations in a timely and through manner.

  • Monitors and finds service solutions for our customers.

  • Makes financial decisions based on research and knowledge.

  • Works on individual projects with some latitude given as to the creation and development.

  • Documents accountability and responsibility on specific orders/loads.

  • Performs other duties as assigned.
     

    Qualifications:

  • Time Requirements: MUST be able to work 40-hours per week from May - August (12 weeks)

  • Associates Degree or currently pursuing Associates or Bachelors’ degree

  • Strong attention to detail and analytical skills

  • Ability to successfully manage time constraints and work well under pressure

  • Solves problems with strategy and analysis, and applies sound judgement in decision making

  • Previous experience in customer service

  • Experience with Microsoft Excel or Access preferred

We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law. 

We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family.

UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com 

Other details

  • Job Function Non-Exempt
  • Pay Type Hourly
  • St. Louis, MO, USA