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CUSTOMER ENGAGEMENT SPECIALIST

Virtual Req #97
Tuesday, June 8, 2021

UniGroup’s Customer Engagement team operates with the understanding that we can alleviate much of the stress that comes with moving. Think back on a time when you relocated and how those who helped you reduce your stress level and made sure you were comfortable. Such people are our Customer Engagement Specialists, and with over 41 million Americans currently relocating you will be the first contact for individuals seeking information about our two flagship moving brands.


Our ideal virtual or remote teammates will be excited to join the charge in moving the world forward, and the Customer Engagement Specialists are the foundation of an excellent customer experience. From inbound calls to initiating appointments, you’ll be able to kickstart people’s future.  

Essential Duties and Responsibilities:

  • A high-energy personality that is empathetic toward the idea of moving and all of the stress it may cause and questions it will initiate.

  • Hard-working and responsible for initiating and answering all inquiries via phone calls and electronically generated, warm leads.

  • Guide customers through a specific process of obtaining information for their move as they learn from you about our process and next steps.

  • Serve as a primary interface with our expansive agency family in coordinating details of appointments for moving quotes.

  • Quarterback and help disseminate inquiries to appropriate departments outside of the customer engagement center.

  • Collaborate with your team on process improvements and elevating the customer experience, with the use of technology.

  • Competitive and metrics driven with a strong motivation to win as our team works together to surpass our goals.

  • Organized with a strong aptitude for time management and completing tasks in an efficient manner.

Education, License or Certification:

  • Associate’s degree in Business Administration or equivalent experience.

Experience:

  • 2-4 years of experience in a call center and/or customer service experience preferred.

We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, age, religion, disability, veteran or military status, genetic information or other status protected by the law.
 

UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com.

Other details

  • Job Function Non-Exempt
  • Pay Type Hourly
  • Travel Required No
  • Required Education High School