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St. Louis, MO, USA Req #172
Wednesday, July 14, 2021

Under general supervision, coordinates the logistic trafficking of international household good shipments.

Essential Duties and Responsibilities:

  • Prioritizes daily logistic tasks based on importance and global time zone availability of vendor or agent.
  • Arrange for services with vendors and agents as outlined by the move manager and order management system.
  • Proactively verifies with vendors and agents that assigned tasks are on schedule, according to the transportation plan.
  • Problem resolution skills to investigate and propose alternative solutions to the move manager when faced with logistic scheduling or service issues.
  • Negotiates price reductions to enhance profitability.
  • Updates assigned workflow task management system daily to remain in current status by the close of each business day.
  • Receive inquiries from and provides shipment status updates to move managers, customers, agents and national accounts.
  • Provides COD cost details to shipping customer and coordinates payment via Corporate Cash.
  • Ensures that recoverable expenses incurred outside of standard quote parameters are brought to the attention to the move manager in a timely manner to ensure timely collection, in accordance with instructions obtained from the booking agent/national account.
  • Provide feedback to management on vendors and agents when performance is not in accordance with the Service Level Agreement.
  • Arranges short notice vendor payments via approved payment methods.
  • Answers inquiries from agents, national accounts, and customers. 
  • Assist move manager in reviewing invoices from underlying carriers which exceed budgeted costs to determine the cause and provide Revenue Accounting with payment and billing instructions. 
  • File master bill of lading within vendor deadlines.
  • File AES documents in accordance with US Department of Commerce deadlines.
  • Proof Ocean Bills of Lading for accuracy.
  • Distributes appropriate fail-safe documents to participating agents.
  • Distribute shipment documents to participants of a move.
  • Performing mathematical computations to determine volume and weight factors
  • Performs a variety of other duties as assigned. 

Education, License or Certification:

  • Associate’s degree or equivalent experience.


  • 3-5 years experience in transportation / customer service preferred

Other details

  • Job Function Non-Exempt
  • Pay Type Hourly
  • St. Louis, MO, USA