The Membership Coordinator is a vital part of the leadership team delivering the highest
quality service to all members and guests through relationship building, professionalism, and
an extensive knowledge of the YMCA products and services. This position will supervise a team of Membership & Fitness Floor Associates and assists with the implementation and execution of sales efforts in order to meet team and individual goals. The Coordinator position is responsible for all day to day functions of the Membership Department including customer service, customer experience, corporate sales, and membership retention.
Supports the Center leadership in essential routine functions and operation of the Membership Department and Center Operations.
Greets members and guests in a friendly and professional manner.
Executes and develops strategies that support recruitment of new members and retention of existing members.
Contacts members and potential members via phone, email and in branch conversations in order to build relationships and grow
Assists in supervising and assessing team members by providing constructive coaching and feedback, developing excellent
customer service, sales, and promotional skills.
May assist new employees with on-boarding processes.
Will include regularly scheduled shifts in the branch including some evenings and weekends.
Ensures proper implementation of policies and procedures.
Reviews and updates procedures and communicates changes to staff.
Coordinates with Association Support Center (ASC) as necessary on financial transactions.
May perform other duties as assigned including financial reconciliation, shift close outs and other administratively
YMCA COMPETENCIES (Team Leader):
Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service
with a commitment to changing lives. Provides volunteers with orientation, training,
development, and recognition. Cultivates relationships to support fund-raising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships
to create small communities. Empathetically listens and communicates for understanding
when negotiating and dealing with conflict. Effectively tailors communications to the
appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts
prototypes to support the launching of programs and activities. Develops plans and
manages best practices through engagement of the team. Effectively creates and manages
budgets. Holds staff accountable for high-quality results using a formal process to measure
Personal Growth: Shares new insights. Facilitates change; models adaptability and an
awareness of the impact of change. Utilizes non-threatening methods to address sensitive
issues and inappropriate behavior or performance. Has the functional and technical
knowledge and skills required to perform well; uses best practices and demonstrates up-to-
date knowledge and skills in technology.
1. Bachelor's degree in related field or equivalent preferred.
2. Two years or more years related business management, sales, or customer service
experience with supervision responsibilities preferred.
3. Understanding of basic accounting concepts and applications including cash
reconciliation, accounts receivable, and accounts payable.
4. Experience with standard business software and office machines.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
● The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
● While performing the duties of this job, the employee is regularly required to use a
computer for extended periods of time and be able to communicate using a computer
and phone/smart device. The employee frequently is required to sit and reach, and
must be able to move around the work environment.
● The employee must occasionally lift and/or move up to 10 pounds.
● Specific vision abilities required by this job include close vision, distance vision, and
the ability to adjust.
● The noise level in the work environment is usually moderate.
- Pay Type Salary
- Min Hiring Rate $30,000.00
- Max Hiring Rate $36,000.00
- Memphis, TN, USA