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Engineering Sales Coordinator

New Distribution Center, 400 Industrial Avenue, Cheshire, Connecticut, United States of America Req #215
Tuesday, September 21, 2021
Position Description:

The Engineering Sales Coordinator position is the primary customer interface for the store engineering department.  This position is based in the department office and will answer customer calls, take customer order information, enter customer orders, and resolve customer problems.

Major Responsibilities:

Provide courteous and efficient customer interactions by telephone and email for Store Engineering customers. Take accurate information regarding items requested by customers, follow-up with any additional information requests, discuss pricing and delivery. 

Provide courteous and efficient vendor interactions by telephone and email to request quotes, verify requirements, and arrange deliveries.

Prepare and submit quotations to customers by email, fax, or mail. Prepare and submit purchase orders to vendors by email or fax. Prepare, submit and process invoices by email, fax, and mail. 

Coordinate equipment orders for delivery method with vendors, customers, and installers.
Monitor deliveries and communicate changes to vendors, customers, and installers. 

Develop and maintain relationships with vendors through phone, email, and in-person meetings.
Provide support for other Engineering Departments (Facilities, Environmental, Food Safety, Refrigeration) as requested. 

Occasional travel to project sites with Store Planners. Provide accounting for sales orders and invoices. Order department supplies.  

Knowledge/ Requirements:
Minimum HS graduate. A.S. degree preferred.

Three years of experience in a customer service related field.

Three years of experience in a data entry/ accounting / bookkeeping field. Excellent written, oral and computer skills required.

Ability to maintain a positive and courteous manner when dealing with customers and vendors.

Ability to work in a team environment across multi-site organization is required 

Other details

  • Pay Type Hourly
  • New Distribution Center, 400 Industrial Avenue, Cheshire, Connecticut, United States of America