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VP, Commercial & Consumer Loan Operations

2191 Lemay Ferry Rd, St. Louis, MO 63125, EE. UU. Sol. nº 80
martes, 13 de julio de 2021

Objectives of this Role

  • Lead all consumer and small business loan operations functions including processing, documenting, funding, booking, and servicing
  • Continuously work to improve operations, decrease turnaround times, streamline work processes, and work collaboratively with our front line to ensure quality customer service
  • Optimize staff capability and productivity and ensure execution of the Bank’s strategic initiatives
  • Create a strong service culture and manage the internal and external customer experience created by the team
  • Practice the effective employee development and performance management of all department team members

Essential Functions

  • Manage day to day department activities
  • Develop, implement, and evaluate department policies and procedures
  • Build and maintain a network of bank contacts to share best practices and maintain competitive insights
  • Maintain knowledge of all state and federal regulations and ensure departmental compliance and sound operational processes
  • Manage department budget
  • Leverage performance metrics and management process to ensure strong development and performance of all department team members
  • Manage incentive plan for department team members

Other Duties


Other duties as needed or requested by senior and executive leadership

 

Supervisory Responsibilities & Competencies

  • Customer Centric Focus
  • Agent of Change
  • Skilled Leader that Empowers Teams
  • Excellent Communicator
  • Results Oriented with the Ability to Execute on Bank Initiatives
  • Driver of Diversity and Inclusion
  • Acts with Integrity
  • Collaborates Across Bank Channels
  • Possesses Strong Business Acumen

Skills and Qualifications

  • Bachelor’s Degree in related field is preferred
  • 10+ years industry experience required
  • Excellent communication, leadership, and time management skills
  • Ability to pass a background check
  • Strong dedication to accuracy and efficiency

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Otros detalles

  • Tipo de pago Salario
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  • 2191 Lemay Ferry Rd, St. Louis, MO 63125, EE. UU.