Customer Service & Parts Sales
GENERAL PURPOSE OF THE JOB:
The job of the parts customer service representative exists to interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services; provides administrative support to the parts manager/department; additionally assists in other miscellaneous duties/projects.
ESSENTIAL DUTIES & RESPONSIBILITIES
Handle all customer concerns and questions in a timely and professional manner
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Answer all customers questions or concerns via email, fax, or by phone
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Ensure to take accurate notes for all customer information and specifications regarding the type of service or product requested
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Responsible to keep track of inventory knowledge to ensure accurate information is received by customer
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Data entry; input sales order into software and print all required documentation
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Conduct walk-in estimates for quotes requested on behalf of customers
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Occasionally drive out to client locations for delivery of goods or services
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Follow up on shipments in transit and retrieve ETA information to customers
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Write up invoice credit requisitions
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Create warranty orders for customers
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Interact with customers face-to-face on an appointment or walk-in basis
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Other miscellaneous projects/duties as assigned
WORK ENVIRONMENT
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Office setting
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Working on a desk
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Frequent use of computer
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Sitting for long periods
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Occasionally drive company vehicle
SKILLS AND REQUIREMENTS
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Education: High School Diploma or GED
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Prior Experience: Customer service representative
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Computer Skills: MS Excel, MS Word, MS Outlook and MAS200, Data entry
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Technical Skills: Typing speed of 45 wpm, proficient in MS Excel and MAS200
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Industry-Specific Knowledge: Parts automotive aftermarket
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Preferred: Bilingual, English and Spanish
Otros detalles
- Grupo de puestos Sales
- Tipo de pago Por hora
- Carson, California, EE. UU.