Manager, Carrier Qualifications

Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, États-Unis d’Amérique ● Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Floride, États-Unis d’Amérique Numéro de demande 1752
14 septembre 2021

Location: Can be Jacksonville, FL or Rockford, IL location

SUMMARY

Supports company guidelines for qualification and growth of capacity. Oversee department operation and manages projects to promote capacity growth. Manages subordinate staff in the day-to-day performance of their jobs. Motivates and leads staff to accomplish goals. Ensures work meets deadlines and accuracy expectations.

 

ESSENTIAL RESPONSIBILITIES

For individuals that manage people:

  • Organize workflow in area and ensure individual contributors understand duties and delegated tasks
  • Monitor productivity and ensure work is completed to meet required standards
  • Delegates work as needed to ensure all projects are completed accurately and timely
  • Provide guidance and coaching to individual contributors on day-to-day issues
  • Performs or assists subordinates in performing duties - may perform some daily tasks depending on volume
  • Set work schedules, approve weekly timecards, and time off requests for direct reports
  • Responsible for hiring and proper training of direct reports
  • Responsible for performance management, including annual reviews, goal setting and on-going feedback

Additional responsibilities, including those that manage projects:

  • Maintains strict confidentiality
  • Effectively communicate and work with internal and external customers
  • Ensure area goals are met and adhere to budget
  • Provide resolution for escalated customer issues
  • Regularly exercises independent judgment and discretion in daily activities and work directly related to department policies 

REQUIRED SKILLS

  • Efficient in Microsoft Office 
  • Analytical problem solving skills
  • Excellent oral and written communication skills, makes presentations and conducts meetings as needed
  • Superb interpersonal skills
  • Professional demeanor
  • Excellent organizational and follow through skills 

EDUCATION and/or EXPERIENCE

  • Minimum Education: Bachelor's degree (B. A.) from four-year college or university
  • Minimum Experience: Three years in supervisory role of equivalent experience 

DEPARTMENT SPECIFIC DUTIES and/or SKILLS

  • Ability to organize and present information clearly
  • Strong project management and reporting skills
  • Contract negotiation, conflict resolution and mediation skills
  • Ability to learn and utilize specialized computer software programs and mobile applications
  • Educate outside customers/agents on the qualification guidelines/process
  • Develop, review, implement and oversee department process efficiencies
  • Review documents/policies for qualification purposes and reporting changes
  • Manage department personnel for customer service excellence
  • Focus and attain Key Performance Indicators (KPIs) established for the department
  • After hours issues handling
  • Set S.M.A.R.T. goals for staff in line with departmental KPIs
  • Assist with internal/outside audits as needed
  • Handle any task/projects as assigned by upper management
  • Travel to company/industry events as needed
  • Other duties as assigned

Autres détails

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  • Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, États-Unis d’Amérique
  • Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Floride, États-Unis d’Amérique