Sr. Nurse Aide Evaluator

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

JOB OVERVIEW

Our dynamic Nurse Aide team is currently in search of a Senior Nurse Supervisor for our Nurse team. To be successful in this position, the Senior Nurse Supervisor must demonstrate a focus on motivating/coaching others and leading by example. They must possess a sense of urgency, responsibility, independence, confidence, self-motivation, and flexibility. They must be detail-oriented and be able to manage a team and multiple projects simultaneously. This position focuses on timely customer service with a keen focus on keeping up to date in this ever-changing environment.  

COMPANY BACKGROUND

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

RESPONSIBILITIES

• Lead a team of 7+ Senior Nurses; inspire, coach, develop, and motivate them
• Manage and develop the Nurse Aide Evaluators and Proctors assigned to them
• Provide operational support to their Nurse Aide Evaluators and Proctors
• Confirm that their Nurse Aide Evaluators and Proctors consistently provide testing availability in Prometric scheduling systems
• Confirm that their Nurse Aide Evaluators and Proctors are submitting requests for recruiting new Nurse Aide Evaluators and Proctors and assisting with the interviewing and training when needed
• Ensure all direct staff is up to date with training and compliance per Prometric requirements
• Review and approve new test locations as requested
• Evaluate each assigned Nurse Aide Evaluator and proctor a minimum of once per year or as requested by Prometric
• Drive a culture of continuous improvements, new approaches, and personal excellence
• Evaluate each assigned Senior Nurse Aide a minimum of once per year or as requested by Prometric as a senior evaluating an NAE and providing feedback and a Senior running an event as an NAE
• Communicate key messages effectively to ensure that direct reports are well-informed about issues that may impact them or their customers 
• Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable 
• Work constructively with other functional areas throughout the organization, such as Nurse Aide Operations and Recruiting (others?) to share ideas and leverage best practices 
• Develop and audit quality assurance measurements to ensure the delivery of world-class service 
• Be an ambassador for the Prometric culture – role model our values in everything you do 
• Be a subject matter expert on the Senior Nurse role and the requirements for the different clients/states
• Work with Human Resources and the management team to document and follow policy and procedure regarding corrective actions if necessary
• Ensure all Seniors are up to date with training and compliance per Prometric requirements
• Available to work flexible hours as required
• Other duties as assigned by management
• Perform other duties as assigned

QUALIFICATION REQUIREMENTS

EDUCATION

• Registered Nurse with an active and unrestricted license

EXPERIENCE

• 2+ years’ experience in a long-term care environment with a minimum of 4 years overall in a leadership position 

SKILLS

• Strong understanding of staffing requirements to support NAEs and Proctors
• Result-oriented with a commitment to achieving personal, department, client, and company goals
•  Ability to work in an ever-changing and fast-paced environment and maintain focus on key priorities despite conflicting demands 
• Impactful communication both written and verbal 
• Ability to build a highly engaged, committed, and empowered team
• Must possess great people skills with an ability to relate to and motivate people of diverse backgrounds and ages 
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PHYSICAL JOB REQUIREMENTS

• Ability to travel 30 miles or more one way from zip code
• Ability to stand for extended periods while administering the exam and evaluating candidates (up to as much as 8 hours per event)
• Must be able to lift up to 50 pounds (testing mannequin)

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.