Customer Service - Test Center Administrator

Want to make the transition from retail but remain in the service industry? Please apply to this opportunity to become a Test Center Associate for Prometric. 

We offer the following: 

• Holidays Off! 

• Nine Paid Holidays Off annually  

• No selling or quotas 

• Office setting environment 

• No inventory, stocking, floor moves or overnight shifts! 

• Paid training 

We are seeking: 

• Strong Customer Service Skills required 

• Retail Store/Big Box a plus  

Address: 100 Walnut Ave, Clark, NJ 07066

Available Schedule(s):  

1. Part Time - 25 per week, Hours Will Vary

2. Schedule:  Site may be open Monday through Saturday 7am to 10pm. Saturday availability required. Occasional evening hours required.  Occasional, Sunday hours.
   

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.         
  

Required Conduct:  

• Ensure every candidate receives a fair test 

• Represent Prometric's vision, mission and values  

• Ensure your test center provides a best-in-class and comfortable testing experience  

• Permit only eligible candidates  

• Safeguard the test center from misconduct  

Responsibilities: 

• Maintain and apply expert knowledge of test center policies, practices and procedures 

• Greet examinees and verify identification 

• Register and prepare candidate scorecards 

• If applicable, digitally scan and record candidate fingerprint identification  

• Continuously monitor candidates as they complete exams 

• Resolve or report candidate issues with urgency   

• Secure all computer software in the test center at all times 

• Reboot computer servers and reset passwords as necessary 

• Report any occurrences outside company guidelines to corporate management 

• Ability to be flexible with scheduling based on Prometric capacity requirements  

Required Experience: 

• High School Diploma required, college experience a plus 

• One to two years customer service-related experience required 

• Ability to communicate with candidates effectively and with professionalism and authority  

• Ability to write detailed reports and correspondence 

• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation 

• Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)  

Physical Requirements: 

• Capable of lifting up to 40 pounds 

• Ability to remain in a stationary position for extended periods of time while administering exams 

• Ability to perform periodic walk-throughs      

• Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring 

• Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet