CCH Banner

Talent Manager

Florida, USA ● Georgia, USA ● North Carolina, USA ● South Carolina, USA ● Virginia, USA ● Virtual Req #748
Thursday, July 15, 2021

Cross Country Education is educator-led, student-driven and solutions-oriented. With over 50 years of combined dedicated expertise, we service the education industry exclusively. Focusing our knowledge and resources on engaging with and understanding educational organizations, industry trends, and leadership needs, we provide a wide range of services to our educational partners to meet their individual needs including special education and substitute services. Each service can individually supplement an educational need or work in synergy with our other offerings to provide a holistic solution.

We guide and nurture our educational providers throughout their careers by partnering with them and providing access to coaching, resources, and development. To us, our role is more than providing jobs. By sharing knowledge, learning and resources with our professionals, we can develop a deep and collective strategy for helping them achieve a fulfilling career.


Under the supervision of the Director of Staffing and Fulfillment the Talent Manager is responsible for managing and supporting the Talent Team and overseeing operational processes, tasks and initiatives that will ensure the successful management of the talent pool as well as the ongoing expansion of our talent pool.


· Build and manage relationships with internal business leaders to understand hiring forecasts and priorities

· Successfully manage the Talent Team and the hiring process, sourcing process and the ATS system

· Train new Talent Team employees on processes and procedures

· Implement, ensure adherence, and suggest edits to daily tasks and manuals for team

· Monitor quality control of the Talent Team to ensure processes are being successfully implemented

· Design and/or consistently implement best customer services practices

· Propose successful talent acquisition initiatives, metrics, and procedures to improve ongoing, year-long results

· Contribute to achieving all the Talent Team’s goals and metrics

· Manage online advertising programs to ensure the highest ROI

· Maintain department metrics, KPIs and source of hire analysis.

· Analyzes wage and salary reports and data to determine competitive compensation plan

· Meet with direct reports on an ongoing basis to review goals, productivity, and work quality

· Develop strong working relationships within the organization

· Collaborate with aligning teams to develop and implement initiatives that contribute to meeting the organization’s hiring goals

· Complete evaluations and mentoring plans for Talent Team

· Assist in maintaining employee motivation and workplace satisfaction

· Act as the backup for employees when necessary

· Other relevant duties as assigned

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.


This position has 4+ direct reports.


· Intermediate knowledge of MS office products, Excel, Google documents and Mac

· 2+ years of experience in hiring or recruitment

  • 1+ years of management or supervisory level experience


  • High School or equivalent required
  • Bachelor’s degree from an accredited college or university preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Knowledge and abilities:

· Must have strong verbal, written and interpersonal communication skills.

· Skilled with computers, presentation software, and Microsoft Office Suite

· Must display patience, good teaching skills, and active listening skills

· Organized, detailed oriented, excellent follow-through


Business Acumen: In-depth knowledge of the business, industry, external marketplace, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical to strategic issues in order to consistently identify and select the best course of action.

Building People Capability: Commitment to ensuring that the right people are in the right roles and that individual’s feel empowered and supported to reach their potential; provides coaching to foster the learning of their team members, and likewise plays an active role in acquiring, developing and retaining talent for the larger organization.

Strategic Agility: Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their businesses to learn, to generate new ideas, and (at times) to take needed risks to position the company favorably in the marketplace.

Integrity: Must be seen as a trustworthy leader by demonstrating consistency, honesty, and truthfulness or accuracy in your day to day actions.

Change Agent: Possess the ability to embrace change and build enthusiasm for change efforts amongst team members by promoting the value of the transformation that is being undertaken by the organization; formulating how the transformation will happen; guiding and supporting others through the transformation; and ensuring that the new processes, procedures, structures, etc., are implemented in ways that deliver the expected value that the organizational change was to produce.

Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency and predictability; focused on the task at hand in the face of ambiguity, and applies past experiences and expertise to consistently pull through results.

Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside one’s own team in order to best serve client needs and exceed the expectations of end customers and clients; actively supports key decisions and promote a spirit of teamwork to demonstrate the commitment to the company.


· Fast paced working environment; must be able to manage competing demands and change priorities with a positive attitude.

· Must be able to work effectively independently and as a team.

· Travel up to 10% of the time.

· Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom.

· If working remotely, must meet all standards and requirements of the Company’s Telecommuting Policy.

#Ind_1 #CB

Other details

  • Job Family Manager
  • Job Function MGR
  • Pay Type Salary
  • Min Hiring Rate $50,000.00
  • Max Hiring Rate $60,000.00
  • Florida, USA
  • Georgia, USA
  • North Carolina, USA
  • South Carolina, USA
  • Virginia, USA
  • Virtual